FAQ

In the realm of advancing tech, human trust is paramount.

Common Questions & Answers

Who owns my website?

» You do! — Unlike other Web Builders, which let you only rent a website, having a WordPress website means you own it. It’s yours forever, and if you decide to move it to another host, you can do that at no cost and without any limitations on our end. 

» Therefore, rest assured that your investment (customization, content development, SEO, etc.) will always remain yours.

What is SmartConvert.io?

» It is a platform that provides Pre-Designed WordPress websites with blazing-fast VPS Web Hosting that can help your search engine rankings while providing excellent user experience to your customers.

What's the total cost to get started?

» The setup of the VPS server and the installation of your template is $249/one-time. The VPS hosting fee is $15/mo (month-to-month, with no long-term commitments).

» Visit our Pricing Page if you would like us to customize your site for you.

Are the templates mobile responsive?

» Yes. All our website templates are 100% responsive.

How long does it take to receive my website after placing my order?

If you place your order before 8 am EST on a business day, we’ll do our best to deliver your DEMO website to you by the end of the same business day. If not, the next business day.

Am I locked-in to a long-term contract?

No. We offer only a Pay-As-You-Go, transparent month-to-month pricing without any long-term contracts.

What's your refund and Money-Back-Guarantee Policy?

Enjoy our 100% refund and No-Risk 14-Day Money-Back Guarantee (excluding domain names and site customization).

What kind of customer support do you offer?

» We go over and beyond what others do, proving live Zoom support to all our customers.

What kind of a server is my site hosted on?

» Your website is hosted on your very own VPS server, delivering 100% of its capacity to your website.

What is VPS Hosting?

» VPS Hosting IS NOT a shared hosting environment in which your website shares the same server resources with thousands of other websites installed on the same server, causing your site to slow down due to activities on other sites (a.k.a. bottlenecking).

» VPS Hosting IS a virtual environment that imitates a dedicated server using all its resources, helping your site be fast at all times, thus providing excellent user experience to your customers.

Can you customize my site for me after the setup?

» Absolutely. Once you become our customer, you can purchase any customization packages shown on our Pricing Page or Book a Call to discuss your customization requirements and receive a quote for the work you require.

Do you offer help with SEO?

» Yes, we do. Our integrated SEO department oversees our customers’ sites’ Search Engine Optimization work. We encourage you to connect live with our sales department to help us understand your SEO needs so that we can provide you with an accurate quote.

Can I Upgrade/Downgrade my server, and if so, how do I do that?

» Upgrading your server: You can upgrade your server vertically at any time. To do so, log in to your account, click on “Upgrade/Downgrade Options,” and select the server size you would like to upgrade it to. Soon after completing your server upgrade payment, our team will process your server upgrade and notify you via email when completed. Please note that the upgrade process itself may take your site down for up to 5 min.

» Downgrading your server: Before downgrading a server, it’s essential to know that your server will change its IP address upon the downgrade, which will consequently take your site offline until you add the new IP address to your domain registrar. Once that’s completed, it may take up to 24 hours for the new IP address to fully propagate and your site to be up & running again. Please note that if you have purchased your domain through us, you do not need to do anything on your end, as we’ll take care of updating your IP address in your domain registrar.

Does my site come with a free SSL certificate?

» Your site does come with a Free Let’s Encrypt SSL certificate. However, to apply the SSL certificate to your website, your domain must first be pointed to your server’s IP address. Don’t worry, we can help you do this, and it will only take a few minutes.

What kind of a website backup is included in my subscription?

» Your subscription comes with a 2-week (14-day) backup/restore plan. Optionally, for a nominal fee, you can upgrade to an extended 28-day backup/restore plan.

What happens to my website if I cancel my subscription?

» If you cancel your subscription we’ll keep your site active for an additional 7-day period (beyond the pre-paid subscription date) so that, if you wish, you can back-up or and/or migrate your site elsewhere (minus any software licenses included with your hosting with us).

Please note that if you don’t re-activate your subscription before the end of these seven days, we’ll deactivate and/or delete your server and your site.

Which site builder are your themes built with?

» All our Website Templates have been built with the World’s most versaile page builder, WordPress, which, in most cases, lets you customize your site yourself without a single line of code.

How do I know if a theme layout is suitable for my type of business?

» Most website layouts can fit any business. The best way to tell if a Template is a good fit for you is to visualize it with your brand/business colors, images, and texts.

Can I add an online store to my website (Woocommerce Plugin)?

» Yes, you can. Woocommerce is a WordPress plugin that can be added/installed on any of our WordPress Templates and at any time.

Do I have to pay an additional fee to you for adding an Online Shop (eCommerce) to my website?

» No, we don’t charge additional fees to run your online store. However, depending on your setup and the number of products you sell, your website may require a more powerful server to support your store and provide a great user experience.

Do you maintain my website plugins and keep everything up to date?

» When you opt-in for our Site Management & Care Plan, you don’t ever have to worry about updating your site, as we’ll take care of that for you. If you don’t, you are responsible for maintaining your site.

Does my website come with a custom email address?

» No, it doesn’t. We only specialize in Web Design and VPS Hosting and leave the email hosting to email hosting companies.

Can my template be customized to reflect my branding? (colours, text, images, etc.)

» Yes. WordPress makes making these updates very easy.

I already have a WordPress website, can you migrate it for me to a new SmartComvert.io Template?

» Except in some cases, we normally don’t support site migration. Book a call with us to to find out if your site qualifies.

Can I use your hosting with a 3rd-party template I have purchased elsewhere?

» At this time, we do not support third-party templates.

How do I add a domain name to my order?

» To register a new domain, use the Domain Search tab.

» To transfer your existing domain from another registrar, use the Domain Transfer tab.

» To point your existing domain to us (your new server), use the Order Hosting Only tab.

How to point my domain to my new website?

» If you have purchased your domain through us, you don’t have to do anything. We’ll take care of this for you.

» If you have purchased your domain elsewhere (ex. GoDaddy, Enom, etc.), schedule a free live call with our Tech Support, and we’ll guide you step-by-step through a screen share session.

Can I purchase available Add-Ons at a later time?

» Yes. You can purchase Add-Ons at any time.

Can I pay upfront for a year, or more?

» We currently offer only month-to-month subscriptions.

We've Got Your Answers

Benefits SmartConvert.io™ Wix
Full Website Ownership
Yes
No
Full Data Ownership
Yes
No
Easy Site Transfer / Migration
Yes
No
Limitless Design Options
Yes
Limited
Unmatched Functionality Customization
Yes
No
Selection of Plugins / Add-ons
53,000 +
Limited
Premium SEO Functionality
Yes
Limited
Search Visibility
Yes
Limited
Scalable Ecommerce Functionality
Yes
Limited
Robust Blogging Platform
Yes
No
What is VPS Hosting?

» VPS Hosting IS a virtual environment that imitates a dedicated server using all its resources, helping your site be fast at all times, thus providing excellent user experience to your customers.

» VPS Hosting IS NOT a shared hosting environment in which your website shares the same server resources with thousands of other websites installed in the same server, causing your site to slow down due to activities on other sites (a.k.a. bottlenecking).

Website & Hosting Details

Who owns my website?

» You do! — Unlike other Web Builders, which let you only rent a website, having a WordPress website means you own it. It’s yours forever, and if you decide to move it to another host, you can do that at no cost and without any limitations on our end.

» Therefore, rest assured that your investment (customization, content development, SEO, etc.) will always remain yours.

Why SmartConvert.io?
Benefits SmartConvert.io™ Wix
Full Website Ownership
Yes
No
Full Data Ownership
Yes
No
Easy Site Transfer / Migration
Yes
No
Limitless Design Options
Yes
Limited
Unmatched Functionality Customization
Yes
No
Selection of Plugins / Add-ons
53,000 +
Limited
Premium SEO Functionality
Yes
Limited
Search Visibility
Yes
Limited
Scalable Ecommerce Functionality
Yes
Limited
Robust Blogging Platform
Yes
No
What's the cost to get my website up & running?

» The setup of the VPS server and the installation of your template is $249/one-time. The VPS hosting fee is $15/mo (month-to-month, with no long-term commitments).

» Visit our Pricing Page if you would like us to customize your site for you.

What do I get when I buy a pre-designed website?

» Upon your order submission, we’ll set up and configure your WordPress Website (with the same DEMO CONTENT you see when previewing the Demo Template) onto your very own VPS Server and deliver your website to you within one day.

» Once received, we encourage you schedule an onboarding Zoom call with us to help you get acquainted with the back-end of your site, share some best practices, and answer any questions you may have.

Are the templates mobile responsive?

» Yes. All our website templates are 100% responsive.

What is VPS Hosting?

» VPS Hosting IS NOT a shared hosting environment in which your website shares the same server resources with thousands of other websites installed on the same server, causing your site to slow down due to activities on other sites (a.k.a. bottlenecking).

» VPS Hosting IS a virtual environment that imitates a dedicated server using all its resources, helping your site be fast at all times, thus providing excellent user experience to your customers.

Basic VPS Hosting Configuration [Scalable]

High-Performance Virtual Private Server

» 1 Core NVMe, 1 GB RAM, 10 GB SSD, 1 TB Bandwidth [SCALABLE]

» Unlimited Visitors

» Free Let’s Encrypt SSL

» OpenLiteSpeed with Speed Boost

» Daily Backups / 2-Week Backup/Restore [optionally scalable to 4 weeks]

» Uptime 99.9%

How do I know if a Template is suitable for my type of business?

Most website layouts can fit any business. The best way to tell if a Template is a good fit for you is to visualize it with your brand/business colors, images, and texts.

Can I run an online store?

Yes. All you need to do is install the Woocommerce plugin onto your website. This can be done at any time, and of any of our Templates.

Can I buy a new domain?

» When purchasing a new domain through SmartConvert.io, it will always remain yours because, by nature, all domains registered through us are registered with the Enom’s National Domain Registrar. SmartConvert.io is mere a domain reseller.

» You can manage your domain within your SmartConvert.io account for as long as you are our customer. Moreover, you can transfer it out at any time and without any restrictions.

Customer Support

» We are here to help you with any questions you may have. Visit our Contact page to request a video (or only audio) callback via Zoom.

Billing

» We offer only Monthly Billing with no long-term contracts. Cancel at any time.

Refund

» Enjoy our No-Risk 14-Day Money-Back Guarantee (excluding domain names and site customization).