Your questions, answered.


Everything you need to know about your SmartConvert.io™ website.

What is SmartConvert.io?

It is a platform that provides Business-Ready WordPress websites with blazing-fast VPS Hosting and Smart Tools to help you convert more visitors into paying customers.

What's The Total Cost to Get My Website Up & Running?

For the initial VPS server setup and DEMO theme installation, there is a one-time fee of $300, plus a monthly VPS hosting fee of $15 per month (month-to-month only).

How do I get a discounted price for any of the tools/solutions your SmartPartners offer?

After fourteen (14) days from your initial sign-up, we'll send you an email with links to our SmartPartners’ offers, where you’ll be able to consider their solutions and discounts.

How long does it take to receive a website after placing my order?

If you place your order before 8 am EST on a business day, we'll do our best to deliver your DEMO website to you by the end of the same business day. If not, the next business day.

Am I locked-in to a long-term contract?

No. We offer only a Pay-As-You-Go, transparent month-to-month pricing without any long-term contracts.

Do you have a Money-Back-Guarantee Policy?

Enjoy our No-Risk 14-Day Money-Back Guarantee (excluding domain names and site customization).

What kind of customer support do you offer?

We are here to assist you with any questions you may have. You can contact us through our website and request a phone call or a Live Video call via Zoom 😇

What kind of a server is my site hosted on?

Your website is hosted on your very own VPS server, delivering 100% of its capacity to your website and your website alone.

What is VPS Hosting?

- VPS Hosting IS NOT a shared hosting environment in which your website shares the same server resources with thousands of other websites installed in the same server, causing your site to slow down due to activities on other sites (a.k.a. bottlenecking).

- VPS Hosting IS a virtual environment that imitates a dedicated server using all its resources, helping your site be fast at all times, thus providing excellent user experience to your customers.

I'm not a web designer. Can you help modify my site once it's been set up?

Yes, we can. We encourage you to connect with us to discuss your customization requirements and give you a more accurate quote for the work required. Click HERE if you are ready to connect with us.

Do you offer help with SEO?

Yes, we do. We have an integrated SEO department that takes care of our customers' sites' Search Engine Optimization work. We encourage you to connect live with our sales department to help us understand your SEO needs and give an accurate quote. Click HERE if you are ready to connect with us.

Can I Upgrade/Downgrade my server, and if so, how do I do that?

- Upgrading your server: You can upgrade your server vertically at any time. To do so, log in to your account, click on "Upgrade/Downgrade Options," and select the server size you would like to upgrade it to. Soon after completing your server upgrade payment, our team will process your server upgrade and notify you via email when completed. Please note that the upgrade process itself may take your site down for up to 5 min.

- Downgrading your server: Before downgrading a server, it's essential to know that your server will change its IP address upon the downgrade, which will consequently take your site offline until you add the new IP address to your domain registrar. Once that's completed, it may take up to 24 hours for the new IP address to fully propagate and your site to be up & running again. Please note that if you have purchased your domain through us, you do not need to do anything on your end, as we'll take care of updating your IP address in your domain registrar.

Does my site come with an SSL certificate?

Your site does come with a Free Let's Encrypt SSL certificate. However, to apply the SSL certificate to your website, your domain must first be pointed to your server's IP address. Don't worry, we can help you do this, and it will only take a few minutes.

What kind of a website backup is included in my subscription?

Your subscription comes with a 4-week (28-day) backup/restore plan.

What happens to my website if I cancel my subscription?

If you cancel your subscription we'll keep your site active for an additional 7-day period (beyond the pre-paid subscription date) so that, if you wish, you can back-up or and/or migrate your site elsewhere. Please note that if you don't re-activate your subscription before the end of these seven days, we'll deactivate and/or delete your server and your site.

Which site builder are your themes built with?

All our themes have been built with Elementor, the World's best page builder for WordPress. Which, in most cases, lets you customize your site yourself without a single line of code.

How do I know if a theme layout is suitable for my type of business?

Most website layouts can fit any business. The best way to tell if a Theme is a good fit for you is to visualize it with your brand/business colors, images, and texts.

Can I add an online store to my website (Woocommerce Plugin)?

Yes, you can. Woocommerce is a WordPress plugin that can be added/installed on any of our WordPress themes and at any time.

Do you charge any additional fees for adding an Online Shop (eCommerce) to my website?

No, we don't charge additional fees to run your online store. However, depending on your setup and the number of products you sell, your website may require you to upgrade to a more powerful server to continue supporting your store and providing a great user experience.

Do you maintain my website plugins and keep everything up to date?

When you opt-in for our TotalCare Maintenance Plan, you don't ever have to worry about updating your site, as we'll take care of that for you. If you don't, you are responsible for maintaining your site.

Does my website come with a professional email account? (ex: name@mydomain.com)

No, it doesn't. We only specialize in Web Design and VPS Hosting. We leave the email hosting to email hosting companies.

Can themes be edited to reflect my branding? (colours, fonts etc.)

Yes, they can. WordPress makes making these updates very easy.

I already have a website, can you migrate it to a new theme?

At this time we do not support site migration.

I've found a theme from a third party. Can you set up my site with that theme?

At this time, we do not support third-party themes.

How do I add a Domain Name to my order?

- To register a new domain, use the Domain Search tab.

- To transfer your existing domain from another registrar, use the Domain Transfer tab.

- To point your existing domain to us (your new server), use the Order Hosting Only tab.

How to point my domain to my new website?

If you have purchased your domain through us, you don't have to do anything. We'll take care of this for you.

If you have purchased your domain elsewhere (ex. GoDaddy, Enom, etc.), schedule a free live call with our Tech Support, and we'll guide you step-by-step through a screen share session.

Can I purchase available Add-Ons at a later time?

Yes. You can purchase Add-Ons at any time.

Can I pay for a year upfront?

We currently offer only month-to-month subscriptions.